Terms and Conditions, Notes

■How to participate

• ①Enter your information on the dedicated website and log in.
• ②Take a quiz to learn about Kyoto’s culture and customs.
• ③Answer the quiz correctly and receive an Honorary Kyoto Tourism Citizen Certificate.
• ④Present your certificate to receive great deals and special benefits.

■Benefits

By presenting the Honorary Kyoto Tourism Citizen Certificate that you have obtained upon meeting the above conditions, you can receive various benefits such as the following at partner facilities:
discounts on goods, additional services, fast passes, exclusive products, and special experiences.

■How to use the benefits

Please go to the details screen of the relevant store from the list of stores offering benefits or from the map function.
On the details screen, press the “Use Benefit” button.
Show the usage confirmation screen to a staff member, and either you or the staff member should press the “Use” button
(the screen will switch to “Redeemed”).

■Precautions

• ●Although participation is free of charge, the user is required to bear any communication charges incurred.
• ●For questions about your device, such as how to read a QR code, please contact your carrier.
• ●If you change your mobile phone after participating in the event concerned, you can restart the stamp rally (stamp collecting) by logging in with your [email address] and [password]. Please note that if you cannot remember your email
• ●If you use a smartphone, please enable cookie acceptance before participating. Please note that if you participate with cookies disabled, your stamp information will not be saved.
• ●Cookie IDs are different for each browser. After starting the stamp rally, please use the same browser for access. If you use a different browser for access, the stamp information will not be saved.
• ●If you use the Safari browser on iPhone, please turn off private browsing before participating. If this setting is on, stamp information will not be saved because cookie information will be automatically deleted.
• ●If you use the Chrome browser on Android, please turn off incognito mode before participating. If this setting is on, stamp information will not be saved because cookie information will be automatically deleted.
• ●Please note that if cookies are deleted, the saved information (such as stamp information) will also be deleted.
• ●Please note that although thorough operational testing has been conducted, you may not be able to participate in the stamp rally with an overseas mobile phone or certain other mobile phones (smartphones). It is not possible to participate with a computer or tablet device.
• ●If you have other questions about the campaign, please contact us as below.
• ●The campaign may be subject to change or cancellation without notice.
• ●QR code is a registered trademark of DENSO WAVE Inc.
• ●Google Chrome and Android are registered trademarks of Google LLC.
• ●Safari is a trademark of Apple Inc., registered in the U.S. and other countries.

■Disclaimers

Although we exercise the utmost care in the operation of this website, we do not guarantee the accuracy, usefulness, reliability, safety, etc. of the published content, various services, or any other matter relating to this website.
In addition, we will not assume liability for any loss or damage suffered by the user or third parties in any of the following cases:

• ●where the user has failed to enter correct data and is consequently unable to receive a gift;
• ●where a direct or indirect loss is caused as a result of the use of, or the inability to use, this website;
• ●where a hardware or software failure occurs while this website is being used;
• ●where any loss arises due to service interruption or delay caused by a third party falsifying information on this website or interfering with this website;
• ●where the user is unable to use the service concerned due to their accessing the service via a browsing environment other than a recommended one; or
• ●where a service defect or erroneous transmission of information occurs that is not due to any intention or gross negligence on the part of the organizer.

■Handling of personal information

Kyoto City Tourism Association, a public interest incorporated association (hereinafter referred to as “we,” “us,” “our,” and other designations as appropriate), complies with the Act on the Protection of Personal Information and other relevant laws, regulations, etc., strives to appropriately handle and protect personal information and other information obtained in the course of providing its services (hereinafter referred to as “user information”), and handles user information in the following manner.

• ●We collect the user’s name, gender, date of birth, address, email address, and other information provided by the user in the course of answering a questionnaire. For the form that the user uses to send information, a technology called SSL is used to encrypt communications so as to prevent third parties from surreptitiously viewing the information and to ensure that the data is sent/received safely.
• ●We appropriately handle user information obtained through the use of our services within the scope of the following purposes and will not use such information beyond the scope of the intended purposes of use without the user’s consent.
  • 1. Provision, maintenance, and improvement of our services
    To improve and streamline the dissemination of information to users in our services
  • 2. Notification, responses, etc. to users
    
    • ・To reply to inquiries made to us
      We may change the purposes of use set forth in the preceding paragraph within the scope that is reasonably deemed to be related to the purposes of use prior to the change. In the event where such a change is made, we will notify users of it or announce it to users by posting it on our services or on a website operated by us or by other means.
• ●Otherwise, except as permitted by law, we will not provide personal information to third parties without the user’s consent.
• ●We may entrust a third party with the handling of all or part of the personal information obtained from users, within the scope necessary to achieve the purposes of use of such information. In such case, we will enter into a confidentiality agreement or other agreement conforming to this Policy with the relevant contractor in advance, and will implement necessary and appropriate supervision to ensure that the contractor properly manages the information safely.
• ●In order to prevent the leakage, loss, and damage of user information and to protect user information in any other manner, we take necessary and appropriate measures to safely manage user information, such as restricting access to personal information files, limiting the number of persons with access authority to the minimum necessary, and introducing security software to prevent unauthorized access from outside.
  We assign a person responsible for managing user information to implement appropriate management of the user information and to continuously make improvements in this regard.
• ●Please contact the inquiry desk for this website with respect to measures such as disclosure, correction, deletion, or suspension of use (hereinafter referred to as “disclosure, etc.”) of personal information in our services. However, we may not be able to carry out these procedures in the case where we are not obligated to do so under the Act on the Protection of Personal Information or other laws and regulations, where the same request is made repeatedly without justification, or where excessive technical work is required.
• ●We may change this Policy from time to time as necessary. This Policy after such change will be posted on our services or a website operated by us, or announced in another easy-to-notice manner.

■Possibility of changes to published content

The content and information posted on this website are subject to change, correction, or deletion without notice.

■Recommended environments

To use this website safely, we recommend the following environments.

●Smartphones:
iOS 16.0 or later and Safari browser
Android OS 9.0 or later and Google Chrome browser

• ※Tablet devices, feature phones, and computers are not supported.

■Organizer

Kyoto Traveler's Promise office
TEL：075-746-2150